Questions and Answers
If you have any questions about our products, the application or the ordering process, you will find what you are looking for here. If your question is not answered, please feel free to contact us via the contact form.
Ingredients and effect
Are our products vegan?
We hereby acknowledge and declare that the product Natural Algae Eye Mask Twin Pack manufactured by MedSkin Solutions Dr. Suwelack in Germany is vegan and do not contain any intentionally added animal ingredients (mammalian, poul-try, fish, shellfish, mollusk, insects) or ingredients derived from animals such as dairy, eggs, bee products or animal enzymes.
Our Product Natural Algae Eye Mask Twin Pack do not contain and are not produced from any Genetically Modified Organisms (GMO) raw materials, as defined by 2001/18/CE European directive dated 12 March 2001 (which stand in for the 90/220/CEE European Law).
Download Statement
Are the products free of microplastics?
Our masks contain no plastic or microplastic. On the product pages you will find more detailed information about the ingredients.
Are the products tested on animals?
Our products have not been tested, in any way or form, on animals. Non-animal testing is a principle which applies throughout the production process from initial product development right through to the final manufacturing stage.
Order, shipping & return
How to request samples?
To place an order for samples, simply contact us via the contact form. Please tell us which product you have interest in. We are willing to support you with our product information and your further questions. Please note the sample program is designed for professional B2B SkinCare partners, and therefore, we do not provide samples to any private users.
When will I receive my delivery?
You will receive an email from us shortly after the purchase with the order information. We will send you separately an E-Mail with an Shipping date and with the invoice.
To which countries is shipping possible?
Worldwild shipping is possible.
How do I receive my invoice?
You will receive an email from us shortly after the purchase with the order information. We will send you separately an E-Mail with an Shipping date and with the invoice.
What payment method do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and Bank Deposit.
Contact
How can I reach you?
We are available for you via the contact form and are happy about every message.